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Royal Mail: Britain’s worst company…..Actually it’s not…it’s very good

I’m sorry if you were expecting one of my usual kit reviews but I just wanted to take the opportunity to give another view of whats going on in the postal industry. This article is in response to the column in Saturday’s Times by Andrew Ellson, the Personal finance editor, who having had a very important document lost in the post, decided to go into print with his personal tantrum and write a vitriolic article about service provided by the Royal Mail.

I know a bit about the service provided by the Royal Mail and so I thought that I would give my perspective on the issue. If you haven’t already figured it out, I write this Blog in support of an online Model shop and an growing ebay business. I absolutely rely on the Royal mail to deliver to my customers and the stats from where I am sitting are as follows.

I have dispatched approaching 10,000 parcels in the last few years (check out my feedback on ebay, this isn’t a made up stat or unconfirmed urban myth that journalists like). Of those, no more than 12 have gone astray. That is the actual number of customers that have said that they have not received their item and investigation has confirmed that this is the case. To be fair, there are probably a similar number who, for various reasons, have never contacted me. There are also about half that number who said that they hadn’t got the parcel but it turned out that the parcel was at the local sorting office and either they couldn’t be bothered to collect it or the postie hadn’t put the required card through the customers door.

Now here’s the thing that fascinates me. Of the 12 missing parcels that I have claimed for, 8 were overseas. I wont go into specific countries other than to say the hotter the country, the more likely your parcel is to be late or lost. The exception being Australia, because they seem to be good at everything. Italy is particularly bad and the South of France is worse than the North. I base those views purely on the number of e mails and claims that I have to deal with.

As for late delivery’s, I suspect the Royal Mails’ record isn’t quite so good but take a look again at my feedback and the customer comments thanking me for fast delivery. Well, it’s thanks to the Royal Mail. My commitment is to post all paid for orders within one working day of receipt of payment and that’s what I do. The Royal Mail does the rest.

I too had a special delivery go astray this weekend. It was very annoying for my customer, who was relying on receiving the item and had paid