Just a quick note to keep everyone up to date with our posting policies and news.
First of all the official last posting dates from the Post Office are as follows:
|
Last Posting Dates |
Destination |
|
UK Service |
|
| Monday 18th December | UK 2nd Class and 2nd Class Signed For |
| Wednesday 20th December | UK 1st Class and 1st Class Signed For |
|
International Standard (airmail) and International tracking signature services |
|
| Thursday 1st December | Australia and New Zealand |
| Monday 5th December | Africa, Asia, Caribbean, Central and South America, Far and Middle East |
| Tuesday 6th December | Cyprus and Malta |
| Thursday 8th December | Greece, Eastern Europe (except Czech Republic, Poland and Slovakia) and Turkey |
| Friday 9th December | Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA |
| Friday 9th December | Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland |
| Monday 12th December | Belgium, France, Ireland, Luxembourg |
|
HM Forces mail – (BFPO) |
|
| Friday 2nd December | Airmail to Operational BFPOs |
| Friday 2nd December | Airmail to Static BFPOs |
Remember, these dates are a guide only. The Post Office does not give a cast iron guarantee that it will deliver everything on time.
This year we will continue to post and pack up until 2.00pm on Wednesday 20th of December. We will do a final post on the morning of Friday 22nd to clear any last minute orders but do not rely on this to get to you before Christmas. As ever, all orders received up to mid day, Monday to Friday before that date, are packed and posted on that day by first class post or small packet airmail. We only list what we have in stock or can get quickly and we will do our utmost to ensure that you receive your purchases as quickly as possible. Just bear in mind that the postal system is under pressure at this time of year and that parcels can be delayed. If you are ordering something during the last few days before Christmas that is critically important, please check with us first to ensure that we have the item ready to ship. A call or email can save any chance of disappointment.
For the first time in 40 years of working in retail, we will be taking an extended break after Christmas and officially will not be posting out orders until Tuesday January 2nd. If I get bored at home or Julie chases me out of the house, some packets may be dispatched between Christmas and the New Year but please don’t rely on our normal super fast delivery. The normal service will be back in the New Year!
If you require signed for delivery, the extra cost is £1.00 for the UK and £5.00 for overseas. Let us know and we will invoice you for the additional cost. If your order is over £60, we will add signed for delivery automatically within the postage price that you have been quoted.
We always send an e mail confirming that your parcel is on the way and included is advice on what to do if your parcel hasn’t arrived. If you are out when the post office delivers and you are left a red card advising you to collect your item, you can save time and trouble by arranging a re-delivery by going to the following link on line
http://www.royalmail.com/delivery/inbound-mail/redelivery
If there is a problem with your order that you are worried about, please contact us through the shop for a fast response and we will do our utmost to resolve the query to your satisfaction. We would like you to enjoy your items and come back to shop with us again. Just tell us what has gone wrong and we will sort the problem out as quickly and as effectively as we can. We answer all e mails and messages personally, there is no auto response, so in the unlikely event that you don’t receive an answer to a message within one WORKING day, please resend your message.
Finally, we hope that all of our customers have a very happy Christmas and a prosperous and happy New Year and of course enjoy their modelling!