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Christmas Shipping

Just a quick note to keep everyone up to date with our posting policies and news.

First of all the official last posting dates from the Post Office are as follows:

Last Posting Dates

Destination

UK Service

Friday 18th December UK 2nd Class and 2nd Class Signed For
Monday 21st December UK 1st Class and 1st Class Signed For

International Standard (airmail) and International tracking signature services

Friday 4 December Australia and New Zealand
Wednesday 9 December Africa, Asia, Caribbean, Central and South America, Far and Middle East
Thursday 10 December Canada, Cyprus and Malta
Friday 11 December Greece, Eastern Europe (except Czech Republic, Poland and Slovakia) and Turkey
Saturday 12 December Czech Republic, Finland, Italy, Poland, Sweden, USA
Wednesday 16 December Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal,
Slovakia, Spain, Switzerland
Friday 18 December Belgium, France, Ireland, Luxembourg

HM Forces mail – (BFPO)

Monday 30th November Airmail to Operational BFPOs
Monday 7th December Airmail to Static BFPOs

Remember, these dates are a guide only. The Post Office does not give a cast iron guarantee that it will deliver everything on time. Obviously, the post will be affected by any lockdowns or measures taken to prevent the spread of Covid 19 in your local area. However, our experience has been that the Post Office do a great job and they will continue to do their best to deliver right up to Christmas Eve.

For our part we will continue to post and pack up until 11.00am on Thursday 24th of December and then we will be starting our Christmas break. We are back to pack & post on Tuesday 29th December and sort any queries. As ever, all orders received up to mid day, Monday to Friday, are packed and posted on that day by first class post or small packet airmail. We only list what we have in stock and we will do our utmost to ensure that you receive your purchases as quickly as possible.

If you require signed for delivery, the extra cost is £1.00 for the UK and £5.00 for overseas. If your order is over £60, we will add signed for delivery automatically within the postage price that you have been quoted.

We always send an e mail confirming that your parcel is on the way and included is advice on what to do if your parcel hasn’t arrived. If you are out when the post office delivers and you are left a red card advising you to collect your item, you can save time and trouble by arranging a re-delivery by going to the following link on line

http://www.royalmail.com/delivery/inbound-mail/redelivery

If there is a problem with your order that you are worried about, please contact us through the shop for a fast response and we will do our utmost to resolve the query to your satisfaction. We would like you to enjoy your items and come back to shop with us again. Just tell us what has gone wrong and we will sort the problem out as quickly and as effectively as we can. We answer all e mails and messages personally, there is no auto response, so in the unlikely event that you dont receive an answer to a message within one WORKING day, please resend your message.

Finally, we hope that all of our customers have a very happy Christmas and a prosperous and happy New Year and of course enjoy their modelling!

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